Microsoft's timeliness and quality of escalation management services were inconsistent, not integrated across tiers of service, and too costly especially at the Tier One eDesk level. Launch proposed an integrated solution to enable improved accountability, quality, and response times while lowering the overall cost of delivery.
"I enjoyed collaborating with our client to architect an effective and scalable solution...building mutual trust and earning our Partner Stripes in the process. In addition, leading Launch's International Business expansion into India to enable delivery of a 24x7, global service was professionally rewarding."Chad Holmes
"It is amazing to see the continual growth and progress of the Micrsoft Escalation Management team. Not only we were able to stabilize the service team but we we deliver the high quality and consistency that an industry leading organization needs to be successful."Lauren Martin