From the Emerald City

to the City of Pearls…

 

We're proud to announce our newest office:

Launch IT Consulting in Hyderabad!

 

Come join our team and take your career

further, faster.

Find Jobs
Clients
Our Services
Incident Management Service

Major Incident Manager L3

Job Description

  • Act with complete confidence to command and lead various operations teams globally within Microsoft IT to drive major incident resolution.
  • Communicate to global customers, senior and executive management with clear and accurate communication on status of the Major Incident and the resolution. Develop and own the service restoration plan.
  • Produce comprehensive reporting for Post Major Incident Review for technical and management teams.
  • Lead Major Incident review meetings and ensure action items are completed.
  • Be accountable to global customers on ensuring the right decision making focus is enabled and service is restored for the major incidents at the earliest.
  • Lead global technical and management conference bridges for Major Incidents within complex environments in restoring the service back to normal operations.
  • Work onsite at Microsoft campus - Hyderabad.

Desired Profile

  • Fluency in English language is MANDATORY to deal with global customers.
  • High level of technical communication skills both verbal and written.
  • Deliver and manage high standard communications to global operations teams and management within Microsoft.
  • Graduate with at least 14+ years of experience in working for MNC / global service desk with closely defined processes based on ITIL /ISO 20000.
  • Core IT Operations experience in Infrastructure / RIM, Networking / Datacenter / Server/ Storage / Collaboration (one or more of these hardcore experience) with few years spent on ITSM (IT Service management) will be required for the role. We are not looking for process consultants, but someone with hands-on experience in these areas.
  • Work on challenging major incidents and be patient / polite in driving the incidents and communicating to global customers.
  • Must be ITIL foundation certified. ITIL expert/PMP preferred.

About Launch

Launch IT Consulting India Private Limited is wholly owned subsidiary of Launch Consulting / Direct Technology a US company, offers attractive compensation and work environment for the prospective employees. Selected candidates will work at Microsoft campus - Hyderabad.

Apply Now

We're hiring now for jobs in Hyderabad.
Hyderabad Jobs

WE KNOW PEOPLE KNOW GREAT PEOPLE

Our Referral Bonus pays up to $150 for qualified candidates.

Please send referrals to referrals@launchcg.com with your name as the referral source.

We help clients find innovative solutions for every technical challenge.

Launch Consulting (a Direct Technology company) has been working with Microsoft since 2005. We are a Microsoft Preferred Service Provider (MPSP) and were selected to participate in Microsoft’s Diversity Mentor Protégé program.

Sample Clients:

  • CrowdVerb
  • Dendreon
  • Health Net
  • Holland America
  • Microsoft
  • Pro Sports Club
  • Sleep Train
  • Starbucks
  • Xerox

Apply Now

We're hiring now for jobs in Hyderabad.
Hyderabad Jobs

WE KNOW PEOPLE KNOW GREAT PEOPLE

Our Referral Bonus pays up to $150 for qualified candidates.

Please send referrals to referrals@launchcg.com with your name as the referral source.

Launch IT Consulting India Services

BI & Analytics

  • Data Analysis & Reporting

Customer Experience

  • Mobility / Responsive Web Design
  • Prototyping
  • UI/UX Design
  • Social Media Integration

Development & Testing

  • Application Development
  • QA / Testing
  • Solution Architecture
  • Web Development
  • Workflow Automation

Managed Services

  • IT Operations
  • Incident Management
  • QA and Testing

Apply Now

We're hiring now for jobs in Hyderabad.
Hyderabad Jobs

WE KNOW PEOPLE KNOW GREAT PEOPLE

Our Referral Bonus pays up to $150 for qualified candidates.

Please send referrals to referrals@launchcg.com with your name as the referral source.

At Launch IT Consulting, we offer a managed service to escalate and facilitate resolution and communications of escalated Incidents and Major Incidents on a 24x7 basis.

BENEFITS:

  • Provide excellent 24x7 customer service
  • Improve coordination across teams and geographies
  • Maximize utilization of resources for surge capacity
  • Create desirable career paths to retain talent/knowledge
  • Establish a service-level based, scalable and flexible Managed Service

Apply Now

We're hiring now for jobs in Hyderabad.
Hyderabad Jobs

WE KNOW PEOPLE KNOW GREAT PEOPLE

Our Referral Bonus pays up to $150 for qualified candidates.

Please send referrals to referrals@launchcg.com with your name as the referral source.