Cloud, Operations & Support

We keep things flying so you can focus on your mission

We Simplify IT

We provide the smart systems and operational elbow grease to keep things humming along so your employees can spend more time doing what made your company great.

QA & Test Management

Does your system need to be agile, scalable, performant and accessible across multiple platforms? Launch automates quality assurance testing, performs data security/penetration testing, and conducts documented compliance testing.

Remote Infrastructure

On demand doesn't have to mean on-premises. We expedite your journey to the cloud by quickly assessing your overall environment, and helping you modernize strategic applications, migrate your infrastucture, and manage risks.

Application Support

Increase reliability and quality of services while reducing cost. Today's business environment demands operational excellence AND efficiency.

Launch can help you standardize processes, secure your IT infrastructure, and manage your legacy apps, cloud, data, and IoT solutions.

IT Operations Management

Launch focuses on delivering transformational services via innovation and value creation.  We can reduce your administrative burden and cost of IT Operations & Support.  Additional benefits include increased reliability, improved efficiencies, and peace of mind.

Incident Management

When the heat is on, you want calm, cool partners who have your back. Launch Tier 1-3 support and escalation management teams help resolve incidents and communicate quickly. Need to reduce ticket volume without additional FTE staff?  Learn more about our flexible, scalable managed teams.

Cloud Ops Case Studies

Resolve Major Incidents 24/7

Challenge

Microsoft needed a team to facilitate resolution and communication of escaled eDesk and Major incidents for internal and public services on a 24x7 basis

Business Impact

Launch 's on-site managed team in Redmond and Hyderabad improved accountability and coordination by managing the entire escalation stack and sequence of communications.

The first full month after our < 45 day transition we scored a perfect NSAT score of 200, (the first perfect score in 14 months). Additionally Microsoft reduced Initial Response Time by > 65%; and Priority 1 Time to Resolve by ~ 75%.

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>30% Less QA Cost

Challenge

Microsoft's Universal App Store needed assistance procssing over 20,000 work orders per month for native/HTML/responsive app submissions to test and validate.

Business Impact

A Launch managed team reduced costs more than 30%, validating apps submitted to the store across multiple devices, escalating apps that require additional work, and tracking and reporting on metrics.

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80% Less Patching

Challenge

Microsoft requested operational support for their entire anti-virus/anti-malware ecosystem for 16 legacy applications with 5,000+ servers and 2,000 VMs.

Business Impact

Launch deployed a Patch Automation initiative to incorporate 97% of Pre-Production Servers into an EZ Patch automation platform, and automate 79% of Production Servers, reducing patching hours by ~80%.

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Simplify IT

Learn more about our flexible, scalable managed teams and Veteran Powered Centers of Excellence.

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