Quality, Operations & Support

We keep things flying so you can focus on your mission

We Simplify IT

We provide the cloud services, smart systems and operational elbow grease to keep your business humming so your employees can spend more time doing what made your company great.

Today's Challenges

MODERNIZE & RATIONALIZE  your strategic applications to support operational excellence and market growth.

MANAGE  your journey to the cloud from a people, process, and technology perspective.

SECURE  solutions and data while making it available for employees or consumers

ENHANCE SKILLS  and augment your teams with key talent to support your journey to the cloud.

Launch Solutions

  • Our Protection Support Services Engineering team "touches" every PC on the Planet several times each day to prevent malware
  • We have helped migrate > 1,500 applications to the Cloud
  • We provide Global, 24/7 major incident support for the World’s largest high tech company
  • We provide technical support for the most popular Augmented Reality game in the World, PokemonGo

Quality, Test and Support

Our core managed services include 24/7 Incident Monitoring and Escalation Management, Triage & Root Cause Analysis, Service Request Management, and System Admin.  Ask about our Veteran-Powered teams and global Centers of Excellence.

Application Support

Increase reliability and quality of services while reducing cost. Today's business environment demands operational excellence AND efficiency.

Launch can help you standardize processes, secure your IT infrastructure, and manage your legacy apps, cloud, data, and IoT solutions.

IT Operations Management

Launch focuses on delivering transformational services via innovation and value creation.  We can reduce your administrative burden and cost of IT Operations & Support.  Additional benefits include increased reliability, improved efficiencies, and peace of mind.

Incident Management

When the heat is on, you want calm, cool partners who have your back. Launch Tier 1-3 support and escalation management teams help resolve incidents and communicate quickly. Need to reduce ticket volume without additional FTE staff?  Learn more about our flexible, scalable managed teams.

QA & Test Management

Does your system need to be agile, scalable, performant and accessible across multiple platforms? Launch automates quality assurance testing, performs data security/penetration testing, and conducts documented compliance testing.

Case Studies

Resolve Major Incidents 24/7


Microsoft needed a team to facilitate resolution and communication of escaled eDesk and Major incidents for internal and public services on a 24/7 basis

Business Impact

Launch 's on-site managed team in Redmond and Hyderabad improved accountability and coordination by managing the entire escalation stack and sequence of communications.

The first full month after our < 45 day transition we scored a perfect NSAT score of 200, (the first perfect score in 14 months). Additionally Microsoft reduced Initial Response Time by > 65%; and Priority 1 Time to Resolve by ~ 75%.

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IT Operations
Two employees sit at their desks with headsets on their heads

>30% Less QA Cost


Microsoft's Universal App Store needed assistance procssing over 20,000 work orders per month for native/HTML/responsive app submissions to test and validate.

Business Impact

A Launch managed team reduced costs more than 30%, validating apps submitted to the store across multiple devices, escalating apps that require additional work, and tracking and reporting on metrics.

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Laptop, iPad, cell phone
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85% Less Patching


Microsoft requested operational support for their entire anti-virus/anti-malware ecosystem for 16 legacy applications with 5,000+ servers and 2,000 VMs. The ecosystem touches every PC on the planet multiple times per day.

Business Impact

Launch deployed a Patch Automation initiative to incorporate 97% of Pre-Production Servers into an EZ Patch automation platform, and automate 79% of Production Servers, reducing patching hours by ~85%.

data center
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anti-virus protection

Simplify IT

Learn more about our flexible, scalable managed teams and Veteran Powered Centers of Excellence.